Shipping policy

Shipping service name

Customer orders are delivered by the USPS service.

Which countries can we deliver to with this service?

We deliver with this service only in the USA.

Where can customers receive their orders with this service?

Customers can receive their orders with this service at the customer’s address. 

Delivery time

Order cutoff time: 12 AM (GMT-05:00) Eastern Standard Time (New York).

Order handling time / Order processing time: 0—3 days (Mon — Fri)
Transit time / Delivery time: 3—4 days (Mon—Fri)

Customer Economy shipping cost: $4.90

All over $49 Orders — Free Shipping.

Tracking number

All post-purchase email includes order tracking number and link to our site tracking tool. Copy the tracking number from the email and paste it into the tool field on our website to find out the delivery status. 

Damages

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please keep all packaging materials and damaged goods in case of a claim.

Can a customer cancel his order?

After checkout, if you make a mistake or change your mind, you have 30 minutes to cancel the order. For additional assistance with order contact to info@drpen.pro. Our support team processes incoming requests during our business day, which are Mon-Fri 10AM-6PM EST.

Company information:

VAALEL GROUP LTD
Physical address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
Company number: 16737407
Phone number: +447874490856
Contact email: info@drpen.pro