FAQs
Find quick answers to the most common questions about our devices, usage, and orders — all in one place
What is a Dr. Pen microneedling device?
Dr. Pen is a professional microneedling system designed to stimulate collagen production and improve skin texture, tone, and elasticity. It uses disposable needle cartridges that create controlled micro-injuries to activate the skin’s natural healing process
Can I use the Dr. Pen device at home?
Yes. Many Dr. Pen models are suitable for home use when operated according to the instructions and with appropriate needle settings
Which model should I choose?
The right model depends on your experience level, treatment areas, and intended use. Our Buying Guide can help you compare features and select the most suitable option
How can I check the authenticity of a product?
Scratch to reveal the full QR code (on the device box) and verify authentication number on special website.
For step-by-step instructions, please visit our Verification page
What needle size should I use?
Needle length depends on the treatment area. Shorter lengths (around 0.25–0.5 mm) are commonly used for surface-level treatments, while longer lengths are intended for more intensive applications
Can I use the Dr. Pen on sensitive areas like under the eyes?
Yes, but only with shorter needle lengths and gentle pressure to minimize the risk of irritation
Can I use the Dr. Pen Microneedling Pen on my scalp?
Yes. Microneedling can be used on the scalp as part of a scalp care routine
Can I use the Dr. Pen if I have active acne?
It’s best to avoid microneedling directly over active acne. Treatments are generally recommended once the skin has calmed and healed
Will microneedling with Dr. Pen help with hyperpigmentation?
Yes, microneedling can help reduce hyperpigmentation by promoting skin cell turnover and the production of new, healthy skin cells
What are the benefits of using the Dr. Pen Microneedling Pen?
Users often report smoother-looking skin, improved texture, and enhanced absorption of skincare products with consistent use
Is there any downtime after using the Dr. Pen Microneedling Pen?
Downtime is typically minimal. Temporary redness or mild swelling may occur and usually subsides within hours to a day, depending on skin sensitivity and needle length
Does microneedling hurt?
Sensation varies depending on needle length, speed, and individual sensitivity. Shorter needle settings are generally more comfortable
Can I wear makeup after microneedling?
It’s recommended to avoid makeup for at least 24 hours after treatment to allow the skin to recover properly
Are there any side effects of microneedling with Dr. Pen?
Possible effects may include temporary redness, mild swelling, or sensitivity. Following instructions and using appropriate settings helps minimize these effects
How long do Dr. Pen needle cartridges last?
Dr. Pen needle cartridges are designed for single use only to ensure hygiene and consistent performance
How do I clean and maintain my device?
After each use, remove and dispose of the cartridge. Clean the device body according to the instructions and store it in a clean, dry place
How do I store my Dr. Pen Microneedling Pen?
Store the device in a dry, clean environment, preferably in its case, and ensure it is properly sanitized before storage
How do I place an order?
Add your selected items to the cart and proceed to checkout. Enter your shipping and payment details to complete the order
How can I cancel or change my order?
Please contact our support team at info@drpen.pro as soon as possible for assistance
Do you offer a warranty for your products?
Yes. All products undergo quality control and are covered by a warranty against manufacturing, design, or material defects. The warranty does not cover damage caused by improper use or external impact
